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Microsoft Dynamics CRM
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Today businesses are asked to do more with less. When it comes to enterprise software, Microsoft Dynamics CRM delivers exceptional value, because it is:
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- Flexible, with the Power of Choice in deployment, purchase, and use.
- Familiar, with an intuitive user interface, so your users can be immediately productive.
- Designed to fit your business, delivering ease of customization and integration.
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Microsoft Dynamics CRM gives you the power to choose how you want to manage your customer relationships. Compare the benefits of on-demand or on-premise solutions and pick the structure that fits your workflow. The best part is, there’s no wrong answer. The onsite and online solutions can be fully integrated at any time for maximum flexibility.
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Key Features
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Microsoft Dynamics CRM provides an intuitive interface which sits comfortably within applications your employees will probably already be familiar with. Sales and service representatives can work from within Microsoft Outlook to access comprehensive customer or incident histories, view product and sales literature, track customer related tasks and appointments, and manage contacts.
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And since Microsoft Dynamics CRM works seamlessly with Outlook, your employees can manage customer interactions quickly and efficiently. A Microsoft Dynamics CRM user can take a received email from a prospect, promote the email to a customer record, and use pre-configured workflow rules to schedule future interactions with this prospect – all without ever leaving the Outlook interface.
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Help increase sales force capability
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Establish a 360-degree view of customer interactions, sales opportunities and buying patterns to help your sales force cultivate more profitable relationships. Microsoft Dynamics CRM Sales helps your sales people manage leads and opportunities, measure and forecast sales activity, track customer communications efficiently, and automate key stages in the sales process. This inevitably produces a shorter cycle, higher close rates and improved customer retention.
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Marketing
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Plan, implement and measure more-effective marketing campaigns by analyzing buyer trends, behaviors and offers that allow your marketing teams to track real time results and optimize Return-on-Investment (ROI).
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Headquarters
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Headquarters allows managers at the head office of a multi-store business or chain to gather data from all their stores so they can have a complete view of their business.
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Improve customer service capabilities
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Deliver high-value Customer Service with integrated interaction and knowledge management enabling your service professionals to share answers and insight with customers with ease. Microsoft Dynamics CRM Customer Service helps your business increase its capacity to handle requests – without increasing your employee count – and helps your service representatives provide customers with the consistent, efficient service they expect.
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Which business can benefit from it.
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Whatever your business needs, we provide integrated e-business solutions to help you, and the people who work for you, maximize efficiency. Microsoft Dynamics products and services make it easier for your team to do business with your customers, vendors and partners.
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Microsoft Dynamics applications address the following business needs:
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Customer Relationship Management (CRM)
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From the first contact to after-sales service, web-enabled CRM solutions help your sales, marketing and field-service teams track customer activity, improve sales effectiveness, provide superior customer service and build profitable customer relationships.
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Collaborative Workspaces
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Strengthen employee productivity, as well as relationships with partners and customers. Provide secure, web-based access to appropriate data – including portal and e-commerce functionality.
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Configuration and Development
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Microsoft Dynamics can adapt to the processes your people already use, and comes with convenient development tools that allow for quick and easy customization.
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Financial Management
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Whatever your business size or industry, these superior financial, reporting and business management applications provide the backbone for the rest of your business-critical applications.
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Human Resources Management
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From recruitment to retirement, manage your most valuable assets – your people – more effectively.
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Manufacturing
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Enabling your people to better manage resource planning, production and every aspect of your manufacturing process helps ensure smooth production cycles and rapid response to changing customer needs – helping your business gain a competitive advantage.
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Project Management
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Projects can be more profitable with integrated applications that help your managers and front-line employees forecast costs and budgets with accuracy, track time and billing, and effectively manage contracts.
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Retail Point of Sale
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Microsoft provides point-of-sale solutions that enable small and medium-sized retail outfits to be competitive. Easy to use, affordable and reliable, thousands of retail employees in dozens of verticals depend on Microsoft’s point-of-sale applications to manage inventory, control cash, reduce costs and improve customer service.
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Supply-Chain Management
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When employees, suppliers, distributors, and customers are connected, they can reduce operational costs, improve their decision-making, and respond faster to your customers’ needs.
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10 reason Why choice MS Dynamics CRM
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Affordability
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Not only do you get competitive pricing for both on-demand and on-premise deployments, your maintenance fees are also waived for the first year. Plus, certain customers can qualify for 0% financing until March 20, 2009.
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Industry leadership
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See Analyst Reports and Awards on why Microsoft Dynamics CRM is one of the top CRM solutions.
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Great Fit
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Because Microsoft Dynamics CRM is based on a service-oriented architecture (SOA), it easily integrates into your existing systems using industry-standard Web services. Its exceptional customization feature also simplifies adapting it to your processes, models, and technology infrastructure.
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Operational Insight
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The reporting engine generates compelling data reports within Microsoft Dynamics CRM to help you make informed business decisions. Get deeper insights by integrating Microsoft Dynamics CRM with Microsoft Business Intelligence products for performance management, scorecards, data mining, and OLAP reporting.
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Rapid Invocation
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History tells this story best: Microsoft launched Microsoft Dynamics CRM 4.0 in December 2007, and in April 2008, Microsoft Dynamics CRM Online, an on-demand service, was introduced. In less than a year, the September 2008 and March 2009 Service Updates for Microsoft Dynamics CRM Online was released. At the end of 2008, several free CRM Accelerators were launched with new functionality for Analytics, eService, Event Management, and Enterprise Search, as well as a Business Productivity pack, Extended Sales Forecasting, CRM Notifications, and Sales Methodology support. And more innovation is currently in development.
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The Power of Choice
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Microsoft Dynamics CRM offers solutions that make sense for you today and in the future. You can choose to deploy Microsoft Dynamics CRM in-house, or let us host it for you. You can choose how your people interface with it—through Microsoft Office Outlook, a browser, or a mobile device. You can even decide whether to buy it or—in effect—to rent it. The best part? It's easy to switch if your business needs change.
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High user adaption rates
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Microsoft Dynamics CRM works within Microsoft Office Outlook, one of the most popular applications that people use every day. This high level of comfort with Office Outlook can help to significantly drive user adoption and success. Want to know more? See what customers like Reed Smith and Plante & Moran say.
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Top-Flight functionality
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Learn how the innovative functionality in Sales, Customer Service, and Marketing makes Microsoft Dynamics CRM an effective way to stay in touch with your customers and drive your business goals.
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World Class Customer
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Microsoft Dynamics CRM is designed to meet the needs of companies of all sizes—from small businesses to large enterprises. Today, Microsoft Dynamics CRM is used by more than 750,000 people, including some of the world's largest organizations, in financial services, professional services, manufacturing, and the public sector.
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Unmatched value
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The combination of top-rated functionality, high user adoption rates, the flexibility to adapt to your business needs, and an affordable price makes Microsoft Dynamics CRM an excellent choice. Buy now, get started with a free trial, or simply contact us for more information. We look forward to showing you more about the power and flexibility of Microsoft Dynamics CRM.
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