Ixina Kitchen Supply Store Order Manager
We have developed on online Sales & Services Management System for our client Al-Essa. They are one of the fastest growing Kitchen manufacturing and installation firm. Using the web portal, our client’s Sales and Services team can manage the sales pipeline and schedule & monitor services in real time. Our portal is integrated with MS Dynamics GP and enables the sales team to process quotes, orders and payment receipts online ensuring accuracy of the orders and avoiding time lags. All the financial transactions are sent to Microsoft Dynamics GP in real-time – saving the hassle of transferring information and maintaining data sanctity.
Skills MS Dynamics GP, .Net,Database Management
Our product assists in maintaining a rich database of customers profile ensuring you have comprehensive information about your customers. Establishing a customer profile can gives all the information needed to generate business from new and existing customers. We believe that understanding your customers is the secret of successful selling.
Using this product our client nurtures leads until they’re sales-ready, then automatically route them to the right representative at the right time. Make every lead a qualified lead. With all the sales information available in one place it’s easier to prioritize and make quick decisions based on the most up-to-date information.
When a deal is closed our client needed to schedule all the services and monitor progress. Our solution provided them with an efficient way to schedule business services. They could easily schedule fitting and material procurement services while maintaining coordination between teams to streamline the business processes such as installation of Kitchen equipment. All the teams can view the status of orders, facilities and equipment in order to provide best services to their customers.
Customer Satisfaction Surveys
At different stages in the Sales cycle our client holds a survey that helps them measure customer satisfaction, identify unhappy customers and find potential advocates. Our product has an option to create and capture customer satisfaction surveys with customer satisfaction ratings that help employees in focusing on the importance of fulfilling and exceeding customer expectations. Secondly, when satisfaction ratings dip, these ratings warn of potential problems that can affect future revenue.
Real-time Integration with MS Dynamics GP & AX
Our client is using Microsoft Dynamics GP as Financial ERP, so we integrated our solution natively with Microsoft Dynamics GP. Sales order, Purchase Order and financial transactions are synced between the systems in real-time – ensuring that there is no redundancy in data.